Vans

Vans - The Final Link in the Logistics Chain

Commercial vehicle fleets are not just about large goods vehicles. The most numerous form of freight vehicle is actually a van, also known as a light commercial vehicle or LCV.

Vans and the logisitics chain

The van is often the final link in the logistics chain, and the ultimate link with the customer. This is especially with the burgeoning growth of online sales. Therefore vans, and van drivers, play a crucial role in maintaining the quality of the customer service proposition.

Vans also play a vital role in reverse logistics. That is the processes involved when customers return unwanted goods.

Van drivers

Unlike their large goods vehicles equivalents, the van driver frequently comes into contact with the end customer of an organisation. It is therefore important that a van driver is equipped with customer service skills.

Van Journey Patterns

Vans tend to follow a high frequency, low mileage journey pattern. In built-up areas often stopping and starting journeys several times per mile.This type of driving places a high strain on the vehicle and requires the vehicle to be well maintained. Vans, sometimes only two or three years old will have mileages in excess of 100,000 miles.